Interactive Assistance and Guided Maintenance

AMe is a tool for smart maintenance providing interactive guided assistance

How it works

  • Once the user’s tablet frames the machine part requiring assistance, the user can request a video call and will be guided step-by-step by the Italpresse service operator.

  • The user can frame the component requiring maintenance to access all the maintenance documentation, available in 3D and PDF and to view step-by- step maintenance procedures in Augmented Reality.

Watch the video to see how AMe works

AMe application can be installed on Windows mobile devices and offers:

Realtime information
  • Browsing of the virtual shape of the machine with added realtime information coming from HMe and easy access to component documentation
  • Virtual 3d shape of the machine is available for an interactive experience which allows you to discover where components are located and shows important working and maintenance real time information; from 3d view is also possible obtain easy access to component manuals and documentation.
  • Interconnectivity with HMe alarm list, easy guide for the operator to the component that generate the alarm and interactive connection with troubleshooting documentation
  • Active alarms are detected from HMe via WiFi connection and highlighted on the component in virtual reality.
Maintenance guides
  • Interconnectivity with HMe maintenance log and easy guide for the operator to fullfill the requested maintenances with augmented reality and virtual reality features
  • Requested maintenances are detected from HMe connection via WiFi and highlighted on the component in virtual reality in AMe. Maintenance operations are guided through step-by-step augmented reality procedures that overlap instructions images on reality images.
Video Support
  • Remote video interactive assistance
  • Video call is available through the SOS menu; technical support engineers could guide to troubleshooting with a common view of the machine.